Terms & Conditions, Legal

PRIVACY POLICY

Twisted-Electrons understands your concerns about privacy. We want you to understand what types of information we collect on this site and what may happen to that information.

Registration and Use of Information

No user is required to provide information in order to visit Twisted-Electrons’ site. However, a user must register to enter contests and other promotions. During registration, a user provides certain categories of information, such as name, address, e-mail address, date of birth, and information regarding that user’ purchase of Twisted-Electrons merchandise.

The information which you supply to Twisted-Electrons enables us to customize our site to your interests and enhance your overall experience at our site. In addition, it helps us communicate with you about Twisted-Electrons news. Besides sending you the Twisted-Electrons Email News, Twisted-Electrons may use your contact information periodically in order to send you email regarding upcoming Twisted-Electrons events and promotions. In addition, we may request information for other specific purposes.

If the information provided will be used in any way that differs from the treatment outlined in this Privacy Policy, we will identify the differences when we request the information.

Sharing of Information

Twisted-Electrons pledges that it will not sell, share, rent or otherwise transfer your information outside of Twisted-Electrons and our dealer network. Twisted-Electrons may however share broad aggregate demographic data and related usage information with our business partners. This aggregate information does not contain any personal information which can identify any individual user.

Security

Twisted-Electrons has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Twisted-Electrons protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our security procedures are regularly reviewed and revised, if necessary.

PRODUCTION LEAD TIME

All Twisted-Electrons products are hand assembled to order in France. We try to always keep the necessary parts in stock.  The typical maximum lead time is 20 days following the order date.  Thanks for your patience and understanding!

WARRANTY

Twisted-Electrons warrants to the original purchaser that this unit is free of defects in materials and workmanship under normal use and maintenance for a period of two (2) years from the date of original purchase.  If the unit fails within the two (2) year period, it will be repaired, or replaced, at Twisted-Electrons option, at no charge, when returned prepaid to the Twisted-Electrons Technical Service Center with proof of purchase – the sales receipt may be used for this purpose. Installation labor is not covered under this warranty.

Twisted-Electrons reserves the right to change the method by which Twisted-Electrons may provide warranty service, and any Twisted-Electrons Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. The original purchaser will be responsible for all shipping and handling charges. Customers that seek service in a country that is not the country of purchase must comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Twisted-Electrons may repair or replace Twisted-Electrons Products and parts with comparable Twisted-Electrons Products and parts that comply with local standards.

All replacement parts, whether new or re-manufactured, assume as their warranty period for only the remaining time of this warranty. This warranty does not apply to damage caused by improper use, accident, abuse, improper voltage service, fire, flood, lightning, or other acts of God, or if the product was altered or repaired by anyone other than Twisted-Electrons Technical Service Center. Consequential and incidental damages are not recoverable under this warranty.

Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have other rights, which vary by state and country No portion of this warranty may be copied or duplicated without the expressed written permission of Twisted-Electrons. THIS WARRANTY IS NOT TRANSFERRABLE.

LEGAL

Editor

The Website www .twisted-electrons . com is edited by Twisted-Electrons SAS, simplified joint stock company with a capital of 255 euros, registered under number 821 295 458, whose VAT number FR 56 821295458, and whose registered head office is located at 2 chemin de la grotte, 06670 Castagniers FRANCE. Tel: +33(0)6.63.81.29.60 Email: info[a]twisted-electrons.com

Le site www .twisted-electrons . com est édité par la société Twisted-Electrons SAS, société par actions simplifiée au capital de 255 euros, immatriculée au Registre du Commerce et des Sociétés sous le numéro821 295 458, ayant pour numéro de TVA intracommunautaire FR 56 821295458, et dont le siège social est situé au 2 chemin de la grotte, 06670 Castagniers FRANCE. Tel: +33(0)6.63.81.29.60 Email: info[a]twisted-electrons.com